We ordered several of these from Amazon and they were easy to put together and seem to work well. However, we needed one more but they were sold out there, so we found them here on the home site. We ordered one 8 days ago when the site said it would ship within 1 to 2 days but we have heard nothing back. We've contacted customer support twice now and have received no reply from them, and the website now says they are sold out. Seems like a good product so far but the customer service has been abysmal so far.